Apprentice (Customer Advisor Advanced)

As an Apprentice Customer Advisor Advanced, you’ll learn how to:

Provide excellent customer service to our customers, including diagnosing and resolving customer issues to their total satisfaction Deal with customer queries quickly and efficiently through to resolution Escalate cases for support as required Ensure systems notes and records are updated in line with regulatory requirements

A bit more about the role: 

Your apprenticeship will last 18 months, and successful apprentices will achieve a Customer Service Practitioner, Level: 2, endorsed by the Institute for Apprenticeships. Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.  

The work you do is vital for our business. You'll be dealing with customers queries quickly, efficiently and through to resolution ensuring that they are completely satisfied with how we have dealt with their query. You'll also be involved in:

Speaking with and helping our customers with their queries or problems Accurately recording and processing a variety of customer enquires Diagnosing customer issues and investigating and interpreting data held on several different systems Managing customer expectations as well as setting and agreeing timescales for actions to be performed Promoting United Utilities products and services Gain and insight into various departments and teams within our customer service tea

Training:

You’ll need to have:

2 GCSEs or equivalent, grades A-C or grades 9-4 in Maths and English 

During your apprenticeship, you may need to travel to your place of study. If you’re from outside the area, accommodation will be provided by United Utilities during this period (excluding weekends). Please consider travel requirements and staying away from home if applicable.

*As long as you meet all necessary standards and behaviour criteria throughout the programme.

We need fantastic people to help us deliver a great service to the public. We are committed to reaching and recruiting from every community, supporting our employees to achieve their full potential, and ensuring everyone feels valued and included, regardless of gender, age, race, disability, sexual orientation, or social background.

Training Outcome:
Electrical Field Service Engineer

Employer Description:
United Utilities is responsible for water and wastewater services in the North West of England. Our purpose is to provide great water and more for the North West. We deliver 1.8 billion litres of water a day to more than 3 million homes and businesses in the North West, as well as treating all the wastewater which disappears around the U-bend. Keeping the region flowing relies on a vast behind the scenes operation, involving hundreds of reservoirs, treatment works and pumping stations; thousands of kilometres of water pipes and sewers and a 5,000 strong workforce.

Working Hours :
Monday - Friday, shifts TBC.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience