Business Support Apprentice

You will work within the Business Administrative Support team and gain a broad understanding of legal administrative support, IT, Human Resources, marketing, compliance, customer service and finance.

This is a developmental role designed to provide the successful candidate with a comprehensive overview of administrative operations within a professional legal environment.

Key responsibilities and example tasks:

Legal administrative support:

Assist with file management including post, email and client file administration Ensure accurate and timely data entry into case management systems Organise and manage the archiving of documents

IT:

Support the implementation of software updates and maintenance schedules Help to maintain accurate IT inventory records Provide support to staff on IT related queries Assist with basic troubleshooting and resolve technical issues

HR:

Assist with maintaining employee records and documentation including updates on the HR portal Support the recruitment process, including scheduling interviews and liaising with candidates Help to coordinate staff training sessions and maintain training records Assist in the preparation of HR reports and compliance checks

Marketing:

Support the creation of marketing materials, social media posts and email campaigns Assist in updating the company website and social media profiles Monitor and report on marketing metrics such as website traffic and engagement rates Coordinate with external agencies for promotional activities

Compliance:

Assist with the maintenance of policies in line with ISO requirements Support audits by ensuring documentation is up to date and accurate Help to monitor adherence to GDPR and other regulatory requirements Provide support in identifying and reporting potential compliance risks

Client service:

Greet clients and visitors professionally, ensuring a positive first impression Answer and direct telephone calls appropriately Manage client inquiries and escalate them to the appropriate team as necessary Support the scheduling of client appointments

Finance:

Assist with basic bookkeeping tasks such as data entry and reconciling records Support the preparation of invoices and monitor payments Maintain accurate financial records for internal reporting purposes Help with expense tracking and reconciliation

Training:
Level 3 Business Administrator Apprenticeship Standard Location: 5-8 Priestgate, Darlington DL1 1NL Working 5 days per week inclusive of 1 day per week for study at Darlington College

Training Outcome:

After successful completion of the apprenticeship, a full time position would be the aim of this appointment.

Employer Description:
Based in Darlington, we are a discreet niche law firm with a national presence providing specialist and bespoke services in private client, property and agricultural law for more than 125 years.

Working Hours :
Monday to Thursday, 9am to 5.15pm and Friday 9am to 5.00pm with flexibility to suit the needs of the business, with one hour for lunch. Working 4 days per week plus 1 day per week study at Darlington College.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Eager to learn,Skill development,Strong work ethic,Professionalism,Accuracy,Proactive,Resourceful,Integrity,Confidentiality,Time management,Work independently,Customer focused,Work to deadlines