Level 2 Business Administrator Apprentice (Customer Service Practitioner)

As a key member of the clinic team you will be responsible for providing an efficient reception function that includes some specific administration duties.

The role is busy and varied. You will have excellent communication and interpersonal skills and to be able to handle difficult situations professionally and calmly. You will need to be able to juggle multiple tasks at once and prioritise these appropriately during the day.

The clinic team comprises independent clinical consultants, doctors as well as other medical and healthcare professionals including business-related teams. The team are friendly and supportive, and the role will provide you with a good understanding of the services the clinic provides to private patients.

Key Responsibilities:

Answer customer queries via phone, email, or in person Update customer records and ensure accurate information Handle complaints and resolve issues effectively Contribute to improving customer service practices Learn about products/services to assist customers Book patients in when they have arrived for their appointment

Requirements:

Strong communication skills and a customer-focused attitude Problem-solving abilities and a team-oriented approach Basic IT skills (Microsoft Office) No prior experience needed – full training provided

What We Offer:

Full training and development opportunities A friendly and supportive team environment Career progression opportunities 4 Days working/ 28 days annual leave including bank holidays

Training:

During your apprenticeship you will be enrolled at Leeds City College (School of Business) and will complete the following programme:

Level 2 Customer Service Practitioner Apprenticeship Standard:

This programme will allow the apprentice to develop their skills, knowledge and behaviours through the practical period at college as well as in the workplace doing on-the-job training. The broad purpose of the occupation is to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, fixing problems, aftercare, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type

 

 

 

Training Outcome:

Possible progression to a permanent position at the end of a successful apprenticeship is highly likely.

Employer Description:
Providing private medical, GP, aesthetics, ultrasound / imaging, menopause, counselling and other health services to North Leeds via partner and independent practitioners.

Working Hours :
(Varies shifts between) Monday to Sunday, 7:45am - 8pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Initiative,Non judgemental,Software Knowledge,- Conduct research