Level 2 Customer Service Practitioner Apprenticeship
Develop an excellent and ongoing relationship with existing and potential new clients to generate commercial revenue on three key products within the Mainspring portfolio. The current commercial channels exist in these areas.
Global Light Rail Data Portal – www.railintel.com
Data Services – Conducting research and market studies for clients
Magazine sales – advertising space, advertorials, sponsored articles plus cross-sell into magazine website.
Assist work to stretching targets to ensure commercial revenue is maintained to an agreed level by the Company.
Assist with contribute to and maintain a client management system. Detailed logs of all contacts with clients and ensure notes are appended to reporting system.
Assist in the production and maintenance of on and off-line media as appropriate.
Assist with detailed reports on a weekly basis to the Director and other senior management as required.
Assist with managing client requirements through to production stage in conjunction with the production managers.
Represent the Company in a professional manner at internal and external events as/if required.
Provide assistance to the Managers & Directors on an ad hoc basis.
Develop good working relationships with all departments within Mainspring.
Training:
Your place of work will primarily be at Mainspring's facilities in Orton Southgate, Peterborough. However, you will need to attend Peterborough College for supporting training. Depending on how the tutoring roster falls this will either be one or two days per month.
Training Outcome:
We would hope that the candidate progressed to the role of Account Manager, which would involve overseas travel and client engagement worldwide.
Employer Description:
Mainspring enables businesses to maximise their commercial potential in the Light Rail, Metro and Passenger Transport sectors. With over 50 years' experience, we've been bringing our down to earth yet professional approach to create long-lasting opportunities to some of the world's biggest organisations. We're trusted by our customers and realise millions of pounds of ongoing client interactions. Many of our clients work with us time and time again - demonstrating our value, our ability to initiate conversations and unlock the potential of an enterprise across the sectors in which we work.
Working Hours :
09:00 - 17:00 - exact hours and days to be discussed at interview.
Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative