IT Apprentice

Delivering outstanding service and technical support, both remotely and onsite, to our base of contract customers, from a variety of business sectors, and including some project work. Use our Ticketing System to work on and resolve helpdesk tickets & service requests and escalate to senior helpdesk engineer as required. Monitor background systems to ensure client devices, servers and networks are working correctly and are secure. Liaise with third-party suppliers, working between them and the client to troubleshoot and resolve issues. Maintain up-to-date documentation of any changes, logins or other critical information. Complete off and Onboarding as required. Review remote monitoring & Management (RMM) dashboard and apply remediation actions as indicated by our processes. Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue. Advising customers appropriately and communicating regularly regarding open tickets. Working with 2nd and 3rd line support teams to deliver support to customers. Occasional setup of new equipment – desktops, laptops, printers, servers, etc. Administration of Microsoft Cloud Services including Entra, Intune Microsoft 365, and legacy Active Directory.

Training Outcome:

Upon completion of this apprenticeship, you may be offered a full-time position in the IT team.

Employer Description:
Operating for 17 years and having a near 100% customer retention, we provide a range of Managed Services to small-medium sized businesses throughout the North West and beyond. The services we provide include remote and onsite ITC support, cloud-hosted services, data & internet connectivity, VoIP telecoms, and more. Our hard-working team set a high standard in IT practices with excellent communication and rapid, smart problem resolution and project delivery.

Working Hours :
Monday to Friday between 8:30am to 5:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Patience