IT Apprentice

Providing First-Line Support: Assist clients and internal staff with technical issues via phone and email. Monitoring Alerts: Investigate and resolve monitoring alerts related to disk health, disk space, device performance, and failed logins. Backup Alerts: Monitor, investigate, and resolve backup alerts to ensure data integrity. Hardware Diagnostics: Diagnose and resolve hardware faults promptly and efficiently. Device Setup and Configuration: Install operating systems, Office 365, and other applications on client devices. Information Management: Ensure information is up to date and properly escalated in ConnectWise Manage, Automate, and IT Boost. Troubleshooting Tools: Utilise tools such as PowerShell and Command Prompt for troubleshooting and problem resolution. Network Performance Monitoring: Work on client architecture to monitor and improve network performance.

Training:

Level 3 IT Support Technician Apprenticeship with Baltic Apprenticeships. 

Training Outcome:

Potential for a full-time job role upon completion.

Employer Description:
They pride themselves on delivering top-notch IT services to businesses across Bromsgrove and beyond. Their mission is to empower their clients with innovative technology solutions and unparalleled support. With over two decades of industry experience, they're committed to excellence and continuous learning. As an IT Support Technician Apprentice, you'll gain hands-on experience and industry-recognised certifications while working alongside their expert team.

Working Hours :
Working Monday-Friday, between 8:30am-5:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Logical,Team working