Apprentice Administration Assistant

The successful applicant will be required to work as a key member of our staff on a variety of administrative tasks. The role will require the ability to work in a team but also to be disciplined and motivated whilst working on your own after appropriate training. The role will allow you to gain experience in all administration (non-managerial) of a surgery. Duties will include:

To provide general administrative support for the Practice, including the following:

Support the Secretarial team with administrative tasks Scanning incoming mail, circulating as appropriate and adding information to patient records Maintaining the filing and administrative systems Producing patient letters Support the rest of the administration team

To provide a courteous and efficient reception service to patients, carers and visitors within the practice ensuring:

Patients access the primary care services they require in a timely fashion Visitors sign in and out and the member of staff they are seeing are advised of their arrival. Queries are answered or passed to an appropriate member of staff in a timely fashion

To provide general assistance and administration to the practice clinical and leadership teams, including:

Accurately updating patient records using System-One Taking action as requested by doctors and the nursing team Phoning patients to arrange/rearrange appointments and/or confirm test results Supporting the provision of a seamless co-ordinated multidisciplinary service through good communication

And any other tasks/duties as requested by the Partners, Manager Team or Reception Supervisor.

Training:

Training schedule has yet to be agreed. Details will be made available at a later date.

Training Outcome:

Potential employment on completion of apprenticeship.

Employer Description:
Our team – led by five doctors and encompassing nursing, physiotherapy, pharmacy, dispensing, administrative, secretarial, reception and managerial staff – aims to provide efficient, effective and sympathetic healthcare to over 11500 registered patients.

Working Hours :
Monday to Friday – 37.5 hours per week.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Motivated,Approachable