Level 3 IT Support Apprentice - Cyberqube
**Please note, this is a home-based role**
Provide technical support for the company's accounting software to clients. Diagnose and troubleshoot software and database issues related to the accounting software. Assist clients with installation, configuration, and updates of the accounting software. Maintain detailed records of support requests, actions taken, and resolutions, via our support desk tool ZOHO Create and update technical documentation and user manuals. Collaborate with the development team to report bugs and suggest improvements. Ensure high levels of customer satisfaction by providing timely and accurate support. Help monitor and maintain the performance of the accounting software with the aim of suggesting improvements/ideas. Microsoft SQL Server Assist in the development, maintenance, and enhancement of the SQL Server database that is utilised by our accounting software. Write and optimise SQL queries to ensure maximum/best performance/practice. Strong problem-solving skills and attention to detail. Support data integration and extraction processes (occasionally) Troubleshoot and resolve database-related issues as they arise. Basic understanding of performance tuning and optimisation techniques. Assist in the implementation of data security measures and database access controls. Participate in code reviews and testing processes to ensure the quality of database-related code.
Training:
Online teaching, coaching and workplace development.
Training Outcome:
The role offers long-term security and the opportunity to progress into a permanent position for the right candidate.
Employer Description:
Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.
Working Hours :
Monday 9am - 5pm. Tuesday 9am - 5pm. Wednesday 9am - 11am. Thursday 9am - 5pm. Friday 9am - 5pm.
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience,Microsoft SQL skills,SQL Coding,Database