IT Support Technician Apprentice

Providing first line IT Support Providing monitoring for Network & Servers Taking phone calls on the Service Desk, handling Service portal tickets and emails Providing remote and on-site IT Support where required Monitoring the Service Desk for new issues Responding to system failures in a timely manner Creating and maintaining procedures for new and existing processes (SOPs) Troubleshooting customer technical faults and driving fault resolution Providing Project Support Performing miscellaneous job-related duties as assigned by Senior Management Team

Training:

Information Communications Technician Level 3.

Training Outcome:
After completion of the apprenticeship the apprentice will potentially have the opportunity to progress onto full-time IT positions within the business An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence

Employer Description:
Voktis began in 2013. From humble beginnings, supporting a few small schools, it has grown exponentially as more organisations wanted a better, more dynamic way to manage their IT. Voktis have a talented team of experts who are always striving to provide the best service and are always looking for new technologies to improve that service and their customers experience.

Working Hours :
Monday - Friday, 8.30am - 5.30pm

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative