Information Communication Technician Apprentice (ICT)

1. Technical Support
o Provide high-quality technical support to both internal staff and external customers across various communication channels, including phone, email, chat, and in-person interactions.
2. ICT Troubleshooting
o Diagnose and resolve ICT problems using established troubleshooting methodologies and specialized tools, ensuring swift issue resolution.
3. Technical Interpretation
o Interpret and analyse technical specifications relevant to assigned ICT tasks to ensure accurate and effective solutions.
4. Security Application
o Apply appropriate security policies and protocols to all ICT tasks in line with organisational requirements and best practices.
5. Issue Resolution
o Employ relevant processes, tools, and technologies to effectively resolve ICT technical issues, minimizing downtime and enhancing user satisfaction.
6. Stakeholder Communication
o Communicate effectively with stakeholders at all levels, providing clear instructions, status updates, and managing expectations and escalations as necessary.
o Create email format for organisation
7. Testing Methodologies
o Apply appropriate testing methodologies to hardware, software, or cabling assets to ensure proper functionality and compliance with organizational standards.
8. Continuous Learning
o Proactively engage in self-directed learning to remain current with technological developments, enhancing relevant skills and taking ownership of professional growth.
9. Documentation & Escalation
o Accurately document or escalate ICT tasks as needed to ensure a clear audit trail and efficient issue progression, maintaining organisational standards for record-keeping.

Training:
Level 3 Information Communication Technician Delivered through Middlesbrough College (Newcastle branch NE1 1SA)

Training Outcome:
Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available. 

Employer Description:
We specialise in guiding businesses through the often complex process of purchasing energy contracts. Our mission is simple: to save you time, reduce costs, and streamline your energy management while helping you make the shift towards more sustainable energy solutions.

Working Hours :
Monday - Friday Times to be confirmed

Skills:
Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Team working,Initiative