Internal Sales Advisor/Customer Service Apprentice

Resolve customer enquiries/complaints via phone or email Work with customer service manager to ensure great customer service is being delivered at all times Inform customer of deals and promotions via email and outbound calls Support Area Sales Managers when needed Provide pricing and delivery information Assist with enquiries around stock & suggest alternatives when needed Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport on every call Work with the Management Team to stay up-to-date on product knowledge Help customers who self-serve their orders online with enquiries. Communicate with customers about their orders, including any delays or changes in delivery Check product availability for customer orders and feedback to purchasing team with regards to reorder/stocking levels Resolve complaints quickly and patiently, including assistance of customers who may have received their orders late Formulating & producing reports when needed Any other reasonable requests ie stock taking, promotions, merchandising

Training:

Customer Service Practitioner Level 2 Apprenyticeship Standard:

The apprenticeship will be delivered by a blend of onsite and on line visits with their assessor every 4 - 6 weeks to support the apprentice through their Apprenticeship programme

Training Outcome:
If successful the candidate may progress to permanent role following completion of apprenticeship

 

Employer Description:
ForgeFix has been a specialist supplier of fixings and fastenings to the trade since 1991. We are one of the UK’s leading distributors of known fixings and fastener brands, we supply in excess of 5,000 different product lines to trade customers such as builder’s merchants, plumbing and heating merchants, DIY outlets, hardware stores, and to businesses involved in trades like joinery, glazing and roofing. As a fixings and fastener specialist, we have successfully designed and developed brands that are well known and respected within the trade. We complement our brands with those designed and developed by our trusted partners, who in turn, are experts in their area of specialism.

Working Hours :
Monday - Friday, 8.30am - 5.00pm with 30 minutes for lunch

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Proficient in Microsoft Office,Good telephone manner,Team player,Confident,Willing to learn,Good time keeping