IT Service Desk apprentice

As a trainee member of the Service Centre team, you will learn skills necessary for delivering high quality advice and support to staff and students of King’s College London, providing an exceptional personalised service for IT and FM related issues, whilst completing your vocational qualification.

The Service Desk is responsible for handling front line queries received from various sources, such as telephone, email, social media and self-service and to be successful you should have strong communication skills, both oral and written, and a passion for customer care.

You should have confidence interacting with users of various technical skill levels, remaining calm and courteous whilst working to resolve challenging incidents The post holder will work closely with colleagues in King’s as well as other key stakeholders and will use the Service Management toolkit to record Work Orders, Incidents and Service Requests Some travel may be required for meetings and training, predominately between Quintrell Downs and university campuses in London

Training:

Apprenticeship Standard: Level 3 Digital Support Technician.
You will be required to attend St Austell College a day a week as part of your apprenticeship training. You will receive on and off-the-job training and support from an assessor and an apprenticeship advisor.

Training Outcome:
After completing the apprenticeship, there may be the option to remain with the employer for the right candidate. 

Employer Description:
King’s Service Centre was set up as a home to innovative and forward thinking service team supporting the services of King’s College London Our Service Centre brings highly skilled career opportunities to Cornwall, through recruiting locally, through investing in staff training and development, and through Graduate and Apprenticeship opportunities.  King’s Service Centre provides first-line IT support to the 50,000 strong King’s College London community of students, academics, researchers and professional staff – 24 hours a day, 7 days a week, 365 days a year. It is also home to King’s Estates & Facilities, Residencies, NMES and HR Service Desks, King’s Online, IT third line technical support teams and Business Operations.

Working Hours :
Working days to be confirmed, shifts are on a rota basis: 7.00am - 3:30pm 8.00am - 4:30pm 9.00am - 5:30pm 1.00pm - 9:30pm

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Passion for IT/FM support,Strong interpersonal skills,Technical qualification,Ability adapt quickly,Understand new technologies,Methodical approach to work,Time management skills