Administration Apprentice - Customer Support

Provide attentive and responsive customer service, advising and driving sales of our Cosy products Coordinate inquiries from initial contact to order completion, ensuring customer satisfaction Maintain a comprehensive understanding of the Cosy product range Utilise product knowledge and excellent communication skills to guide customers in their product selection Work collaboratively with colleagues to maximise order potential and promote the Cosy brand professionally Provide accurate and friendly information to customers, both verbally and in writing Efficiently manage the Customer Service email inbox, directing inquiries to the appropriate person or department promptly Handle customer telephone calls, addressing product queries and processing orders

Training:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence You will be expected to work towards the Business Administration Level 3, with support from your employer and the Chesterfield College Group

Training Outcome:
Potential for a full time permanent position upon successful completion of this apprenticeship

Employer Description:
See below for the link to our website

Working Hours :
Monday - Friday, 8.30am - 5.00pm (half hour lunch)

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience