Business Admin Apprentice (Operational Teams)

The main purpose of this role is to be a support within one of the claims handling teams of the Operational department. You will develop skills to enable the claims handling process through the use of phone, email and our bespoke claims handling system. You will deliver high levels of customer service ensuring a quality service is provided to all.

To develop knowledge through training and learning from others to enable efficient, accurate and confident processing of new claims on behalf of our business partners and suppliers Learning to confidently and efficiently represent the initial interface between the customer and the company Developing skills to action all inbound communications ensuring that all itesm are logged correctly to the relevant cases within your team Actioning all outbound communications following the appropraite procedures Liaising with other departments and emloyees as appropraite so as to minimise the inconvenience to the customer and maximise the efficiency of the claims procedure To deliver excellent customer service at all times.

Full training will be provided in order to completed the above. NBC and S&G Response will provide on-going support and guidance to assist you throughout your business qualification.

Training:
Upon completion, you will achieve a Business Administrator Level 3 apprenticeship standard along with Functional Skills Level 2 in English and maths (if required). You will attend day release college sessions at National Business College (NBC) or via Teams on a fortnightly basis. NBC is based in the centre of Huddersfield, just a 5 minute walk from the main bus and train stations.

Training Outcome:
Opportunity to progress within S&G Response as apprentices will be offered a permanent position on ocmpletion is the business requires.

Employer Description:
S& G Response are an established provider of market-leading outsourced solutions for insurers, corporate fleets, brokers, vehicle manufacturers and third-party claims administrators. With an excellent reputation for outstanding customer service, they have grown substantially over the last few years. They are studiously focused on delivering growth for the long-term by continually investing in their people, culture, and infrastructure.

Working Hours :
Monday to Friday, 9.00am - 5.30pm, with an hour for lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative