Scheduling Apprentice

Key Responsibilities:
• Arranging Field Engineer diaries
• Liaising with Service Desk to schedule visits
• Reporting on diary entries and visits
• Logging support desk interactions in our ticketing system.
• Escalating problems to other departments as needed.
• Utilising the Autotask ticketing system to support business needs.
• Supporting health and safety initiatives and compliance

Training Outcome:

With excellent career progression opportunities, this role is perfect for anyone looking to develop skills in operations and administration while playing a vital part in our team’s success

Employer Description:
At KFP, we specialise in providing in-store retail IT systems, services, solutions, project management, and support platforms. With over 25 years of experience, we work with some of the biggest household brand names in the fashion and hospitality sectors. Our mission is simple: to deliver truly integrated IT solutions that make a real difference to our clients’ businesses. We pride ourselves on our blend of experience, structure, and a practical approach, ensuring we provide professional services that exceed expectations.

Working Hours :
Work Schedule: Monday to Friday Working Hours: 9:00 AM to 5:30 PM (40 hours per week)

Skills:
Communication skills,Organisation skills,Problem solving skills,Professional,Proactive attitude,Familiarity with Microsoft