IT Support Engineer Apprentice

Key duties:

Basic IT support New starter onboarding (including setting up accounts, laptops, pc’s and installation of equipment on desks) Ensure equipment is available for new starters Office 365 support Troubleshooting First point of call for IT issues Organising support for staff Problem researching Documentation Invoice checking License checking Email blocking

Responsibilities:

Onboarding Cresting a funnel system from issue to solution Being first to assess an issue and determine whose responsibility it would be Streamlining the IT Managers’ workload

Training:
Level 3 Information Communication Technician Location – Target 1, Chartermark Way, Colburn Business Park, North Yorkshire DL9 4QJ Working 5 days per week inclusive of 1 day release for study at Darlington College

Training Outcome:

There may be an opportunity to secure a long term position after successful completion of the apprenticeship.

Employer Description:
The Vehicle Group is the UK’s leading provider of fleet management solutions. We offer a range of comprehensive software packages that includes the latest in innovative technology, with the capabilities to improve and simplify your fleet management into one, easy solution. We are the only manufacturer of UK vehicle cameras and provide the UK’s leading CCTV services for transport fleets, so whatever you need, we have the platform for your business to succeed.

Working Hours :
Monday to Friday from 8:00 to 16.00 with one day at college.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Prioritise workload