General Manager - Popular Deli Concept
General Manager / Daily Manager – Premium Food Counter
Location: Central London
Salary: £30,000–£36,000 + Bonus
About the Role
An exciting opportunity has arisen to join a thriving premium food business as the hands-on manager of a high-profile retail food counter within one of London’s most prestigious department stores.
You’ll take full ownership of the daily operation, leading a talented team to deliver exceptional service, beautiful food presentation, and outstanding results in a fast-paced, customer-focused environment.
This role is ideal for an experienced manager who combines operational excellence with a love of premium food, quality display, and first-class hospitality.
Key Responsibilities:
Oversee all aspects of daily counter operations, ensuring seamless service and smooth coordination with wider store teamsLead, train, and motivate a small but skilled team to deliver exceptional resultsMaintain impeccable food presentation and display standards consistent with a luxury retail environmentDrive sales performance, introduce new product lines, and manage daily KPIsOversee rota planning, cost control, and waste managementEnsure full compliance with food safety, health & safety, and store policiesDeliver outstanding customer service to a discerning, high-end clienteleThe Ideal Candidate:
Proven management experience within premium food retail, such as a food hall, deli, or counter-service environmentDepartment store or high-end retail experience strongly preferredPassionate about food presentation, customer engagement, and team leadershipCommercially astute, hands-on, and proactive with a strong eye for detailConfident communicator who thrives in a busy, customer-facing settingFlexible and adaptable to work across a range of shifts, including weekendsWhat’s on Offer:
Competitive salary £30,000–£35,000 + bonusThe opportunity to lead a prestigious food operation in a world-class retail settingA supportive, dynamic environment that encourages creativity and growth