Administrator/ Reception Apprentice

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Senior Receptionist/Practice Manager, dependent on current and evolving practice workload and staffing levels:

Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Clearing and restock consulting rooms as required Providing clerical assistance to practice and trust staff as required from time to time, including word/data processing, filing, photocopying and scanning Ordering, re-ordering and monitoring of stationery and other supplies Dealing with clinical waste Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter Confidentiality/health & safety/equality and diversity/personal/professional Development/quality/communication/contribution to the implementation of services, will all be covered throughout your training and through the apprenticeship training received by the training provider

This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the business which are relevant to your role within the company to meet the overall business needs. The role will evolve as time and duties progress.

Training:

As a Business Administration Apprentice, you will complete the following qualifications as part of your Apprenticeship:

Level 3 Business Administrator Standard Apprenticeship Level 2 Functional Skills maths and English if not already achieved

You will also develop the skills, knowledge and behaviours required to work within an office environment

This apprenticeship is delivered in the workplace and 20% of your
working time will be dedicated towards training and learning new skills.

You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.

Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions.

All evidence will be logged to your electronic portfolio.
What is the expected career progression after this apprenticeship.

Training Outcome:

Progression upon successful completion of the apprenticeship to a permanent position for the right candidate.

Employer Description:
Our practice has been in existence as we understand since 1916. It has served this ex-mining community through the first world war till current, looking after generations of local families. We are a national multi – award winning practice with 7 awards to our credit over the last 16 years. We are a 7 doctor practice working across our sites, all of whom have global expertise. They are multi-lingual and have worked at this practice for many years. We are proud to provide specialised services for our patients in all our practice sites given the significant expertise of our GP and nursing colleagues on a variety of conditions. The practice prides itself on having high standards and is proud to teach innovative care delivery models across to Australia, India, Kazakhstan, Slovenia, UAE, republic of Ireland and the USA. Our practice is accredited by the royal college of GPs as veterans friendly and has won the Bronze award from the Ministry of Defence. Our practice is also dementia friendly and supports patients with physical and mental Disabilities through our trained staff. Our practice is open late evenings and weekends to support working people and carers.

Working Hours :
Monday to Friday - shifts between the hours of 8.00am and 6.30pm - total of 8 hours per day, with half hour lunch break. Total hours per week: 37.5 hours a week.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Initiative,Non judgemental,Patience,Good attendance record,Self Motivated,Can Do Attitude,Caring