IT Support Engineer Apprentice

Job Functional Knowledge: Requires knowledge of a range of processes and procedures through job-related training and on-the-job experience to perform a range of work assignments Business Expertise/ Acumen: Understands how the assigned duties integrate with others in the team Leadership: May act as an informal resource for team members with less experience Problem Solving: Provides input and applies solutions to problems in own work area with close supervisory approval Impact: Impacts the quality and results of own team Interpersonal Skills: Uses communication skills to exchange information within own team

Key Responsibilities:

Provide end user support as part of the RHO IT Service Delivery team Daily administration of servers and supporting infrastructure Monitoring of Server status and performance Installation and configuration of PC hardware, Server Hardware, software, and peripherals Ensure the company’s data is fully secured and backed up on a timely basis Maintain current knowledge on all technical issues relating to current and future systems Undertake training and education to best of ability as advised by line manager Ensure that a safe and healthy work environment exists, by adhering to company health, safety IT and environment policies, to achieve full compliance with the relevant legislation Investigate improvements to processes Complete an Information Communications Technician Apprenticeship Other ad hoc duties

Skills Needed:

5+ GCSES Grade 4/C and above (or equivalent) including math’s and English Experience using desktop products Tech savvy Desire to learn and strive for continuous improvement Demonstratable interest and ambition for a career within IT

Training:
Level 3 Information Communications Technician Apprenticeship Standard You will receive full training and support from the Just IT apprenticeship team to increase your skills

Training Outcome:
Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career

Employer Description:
Our purpose is to make trade flow and change what’s possible for everyone. We aim to achieve this with fast, sustainable movement of products through a single platform for trade. This is our north star. It guides every decision we make and allows us to make a meaningful difference to the world. Whatever we do, wherever we do it, it all leads here.

Working Hours :
Flexible start agreed by line manager hours between 07:30-18:30

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working