Customer Service Apprentice

Be the first point of contact for all incoming calls ensuring they are answered promptly and efficiently in a professional manner Managing all administrative tasks including any servicing requirements of all assets, modification requests or breakdowns from the clients Always representing yourself and Dawsongroup in a professional manner Ensuring all information is recorded accurately on company databases (M Drive / AS400) Monitor and order necessary stock held at 3rd party repair agents ensuring a suitable level is kept at all times to aid with repairs and maintenance Carry out stock checks weekly and document all information accurately on the AS400 monitoring any increase or decrease in use of a specific product, reporting findings to the service manager Supporting the Service Controllers and Quality Inspector with booking in of small refurbishment projects, coordinating, gathering information for engineers and liaising with customers Prepare an electronic refurbishment pack detailing all relevant information including costings, drawing’s and full scope of works Saving on company database for the colleagues to access at any time Monitor our web-based systems (GPRS Data Site) and alerting the Service Manager to any irregular information that requires attention

Training:

Customer Service Practitioner Level 2 Apprenticeship Standard:

You will experience a blended learning model You will gather learning evidence, journals and off-the-job records using your e-portfolio This is predominantly a work based programme which means that your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our Derby Road campus. Monthly tutorials are held via Microsoft Teams

Training Outcome:
Full time permanent employment upon completing apprenticeship successfully

Employer Description:
Dawsongroup Temperature Control Solutions Ltd (DGTCS) is a subsidiary of Dawsongroup PLC, a successful privately owned asset rental company operating within UK and Europe. DGTCS as the name suggests offer temperature control solutions for businesses across a range of industry sectors.

Working Hours :
Monday - Friday, 8.00am - 5.00pm with an hour for lunch.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Patience