Apprentice - Foreign Exchange Support

Role Summary

This is an exciting apprenticeship opportunity to work within our foreign exchange support team based in our Head Office in Sunderland.
 
In this role, you will be responsible for providing telephone support to the retail branch network assisting them with the day to day operation of Foreign Exchange. Working as part of a team you will ensure company processes and procedures are followed correctly using a variety of reporting methods. You will also be responsible for maintaining relationships with suppliers and reporting and resolving any issues
 

Key Responsibilities

Providing exceptional customer service at all times Supporting branches with the day-to-day operation of the bureau Answering telephone, responding to emails and live chat Monitoring stock levels of foreign currency and ensuring that sensible quantities are maintained Willingness to participate in training appropriate to own development To undertake any other duties that may fall into the job criteria

Training:

Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on-the-job.

You will work towards a Level 2 Customer Service Apprenticeship

Training Outcome:
We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice.

Employer Description:
Our head office is home to over 500 employees and is the hub of our activity.

Working Hours :
Days and shifts are to be confirmed.

Skills:
Communication skills,Passion for Travel industry