Apprentice - Homeworking Operations

Role Summary

This is an exciting apprenticeship opportunity within our Homeworking Operations Team, based in our Head Office in Sunderland.
 
The main purpose of this role is to support over 450 homeworking agents with any queries they may have. This role involves answering calls, responding to emails and assisting our agents through live chat. Our customers are at the forefront of everything we do, so exceptional customer service experience is required.

Key Responsibilities

Deal with all Homeworking Queries from our agents Assist with admin and support emails File audits / Booking Reports To ensure that all bookings are administered professionally and within given timescales Report any issues/improvements where appropriate Liaising with all Hays Divisions & head office teams to resolve any issues Completion of assigned reports as allocated by the team leader / manager

Training:

Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.

You will work towards a Level 2 Customer Service Apprenticeship

Training Outcome:
We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice

Employer Description:
Our head office is home to over 500 employees and is the hub of our activity.

Working Hours :
Days and shifts are to be confirmed.

Skills:
Communication skills,Passion for Travel industry