Apprentice - Customer Service

Role Summary:

This is an exciting apprenticeship opportunity within our customer services department based in our Head Office in Sunderland.
 
The Customer Support Team provides service to a number of divisions including PTC Lead supported, PTC, Web and IG Fulfilment. Working as a Customer Support Clerk you will be liaising directly with customers over the phone, via live chat and email for any pre-departure queries, producing documentation instantly on booking and meeting both customer and agents' requirements. You must be performance driven and customer focused, with a positive can-do attitude.

Key Responsibilities

To ensure that all bookings are administered professionally and within given timescale To ensure that all incoming telephone calls and live chats are processed on a timely basis and in a first-class manner To ensure e-mails are prioritised and dealt with on a timely basis Daily/weekly Audit and Exception Reporting Report any issues/improvements where appropriate Monitoring and maintaining high productivity

Training:

Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.

You will work towards a Level 2 Customer Service Apprenticeship

Training Outcome:

We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice.

Employer Description:
Our head office is home to over 500 employees and is the hub of our activity.

Working Hours :
Days and shifts are to be confirmed.

Skills:
Communication skills,Passion for Travel industry