Apprentice Project Support Officer

Provide a high level of administrative, procedural and project support to the Employment, Community Learning and Skills team, including co-ordinating activity, raising and resolving business queries, and compiling data and information for reporting as required Maintain key business systems and processes, including CRM systems, project management tools, and database of programme documentation. To include a strong level of data entry and generating reports and analysis Monitor mailboxes, responding to any initial enquiries, setting up client records, making initial compliance checks, and forwarding any queries to the relevant officer for action Organise meetings, manage logistics and support team members through minute taking and follow-up activities Support with the planning and administration of programme events and communications. Assist with the management and collation of post-event feedback Collate data in preparation for external audits by funding bodies in line with agreed processes and template Maintain a directory of complaints, client feedback, and other operational issues that affect service delivery, and work with the team to resolve these in accordance with Southampton City Council’s policies and procedures.

Training:
Business Administrator Level 3 Apprenticeship Standard Functional skills if required

Training Outcome:

The Business Administrator Level 3 qualification will give the candidate the opportunity to move further through the council.

Employer Description:
Being part of the Southampton City Council team requires people who are willing to take personal responsibility for delivering excellence, to work with others to achieve the best possible outcomes, to embrace change and new opportunities, to make the most of the resources available to us and to think and act in the best interests of our customers. Southampton City Council are responsible for providing a number of services to the residents of Southampton including waste, housing, benefits, libraries, community support, marriages etc. and our aim is to give our customers the best service possible.

Working Hours :
Monday to Friday, 9.00am - 5.00pm - some potential flexibility required.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience