Freight & Customs Apprentice
Managing live freight shipments– booking courier, road, sea, and air freight, tracking shipments, liaising with suppliers and customers, and ensuring tight deadlines are met
Handling customs documentation– raising customs entries, organising special documentation, and ensuring all paperwork is completed accurately and on time
Database and administration– updating our CRM system with quotes, jobs, and customer information, maintaining accurate files, answering phones, and providing general office support
Continuous learning– receiving on-the-job training across all freight modes and participating in regular in-house training sessions to build your logistics expertise
Driven and proactive– you're self-motivated, eager to learn, and willing to step into any task that needs doing
Excellent communication– strong verbal and written skills for liaising with customers, suppliers, and team members
Highly organised– able to manage multiple tasks simultaneously, work to tight deadlines, and maintain accurate records in a fast-paced environment
Team player with independence– comfortable collaborating closely with colleagues whilst also being able to work autonomously when required
Attention to detail– accuracy is crucial when handling customs paperwork and freight documentation
Adaptable and flexible– ready to handle the variety and pace of a small, busy operation where no two days are the same
Training:
On the job training delivered by the employer
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3
Allocation of an apprenticeship delivery coach who will carry out regular training
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
Identify, track and support 6 hours off the job training activities
Quarterly formal progress review meetings, identifying learning achievements and next steps
Training Outcome:
Promotion to International Freight Forwarder on completion of Apprenticeship, and pay increase above the national living wage
Employer Description:
We’re a small freight forwarder with our own customs brokerage in-house. We handle all modes of freight, specialising in complex shipments and offering clients an enhanced level of customer service. Ensuring high levels of staff training and knowledge is a high priority for us so conduct regular in-house training sessions.
Working Hours :
Monday to Friday 8:30am to 5pm
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working