Customer Service Apprentice

We are looking for an organised individual with a flexible approach to work, a willingness to learn and develop, with the ability to work at times without supervision. You should have strong numeracy skills, together with excellent customer service skills.

Working as a member of the Reception Team, the main purpose of the role will be:

To be the first point of contact for all visitors to the College To work as a member of the Reception Team and to assist in providing prospective students with the most appropriate information To undertake Reception duties, taking and receiving phone calls, provide clerical support including data input, cash handling and dealing with mail and parcels Ensure that visitors receive a professional and efficient welcome on behalf of the College. This is to include registration and identification Liaise with staff regarding appointments, interviews, car parking and other general office duties Deal with initial enquiries including email enquiries regarding courses Provide information on college facilities, courses, and events, taking enquiries and disseminating information to the relevant staff Operate the College telephone, fax and radio paging system and be first point of contact for Fire and emergency systems liaising with other College staff as per college procedures Process incoming/outgoing deliveries including parcels and recording details in an efficient manner Frank outgoing mail and distribution of internal mail Computer input using College software systems such as Net2 and sims. Will also use Outlook, Word, and Excel Work flexibly as a member of the Customer Service team across all our sites in Bury St Edmunds to include working flexible hours and providing cover for shifts where necessary Ensure there is effective communication throughout the team, ensuring all team members are kept up to date with current activity Participate in events across the College, e.g. open events, student interviews, enrolment etc. Ensure publicity materials are displayed and stocks maintained for collection by enquirers To assist in maintaining the Course Information Sheets ensuring that only accurate information is available for enquirers either by paper or on the College website Adhere to all College policies including the current data protection act and computer misuse act, treating all data as confidential Adhere to the Risk Management Policy and notify the Vice Principal for Quality and Student Experience and Head of Pastoral Support of any identified risk The above job description is not exhaustive, and the employee may be required to undertake any other reasonable duties in line with the general level of responsibility of the role As we now operate as a collective Eastern Education Group you may be from time to time required to undertake any of the requirements of your role for any of our Group organisations

This role will be based at our Abbeygate Sixth Form College site in Bury St Edmunds, however there will be the requirement to work across our wider campuses on occasion as required.

Training:
The learner will be studying the Customer Service Practitioner Level 2  Apprenticeship Standard qualification Functional skills will be studied if equivalent qualifications are not held

Training Outcome:
At the end of your studies, you will have to opportunity to apply for any suitable vacancies within the organisation Previous candidates in post have since been promoted internally and we would be delighted to offer the same such opportunities to our next apprentice

Employer Description:
Abbeygate Sixth Form College is part of the Suffolk Academies Trust, working closely with One Sixth Form College and West Suffolk College. Abbeygate opened in 2019, with a Year 12 cohort only; in September 2020 we moved into our brand new state of the art building, accommodating both Year 12 and 13. We offer a broad and balanced A Level curriculum, with a wide range of activities and opportunities to enrich and extend students’ experience to develop well-rounded individuals with the essential skills required for their future studies and careers.

Working Hours :
Monday - Friday, between 8.30am and 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative