Customer Service Practitioner Apprenticeship

Meeting and greeting customers in the show room Emailing clients Making and answering phone calls Understanding the cars and other services that the company offer customers Upselling warranty's to customers Influencing customers in regards to products and services and handling objections Dealing with customer concerns and any complaints that may come in Working with Finance proposals for customers Organising handovers, gift boxes Dealing with any customer or supplier challenges/conflicts Working within a team DVLA queries Website work - advertising cars, answering customer queries Working on advert specifications Ordering products/services Using in house systems Receiving feedback from different stakeholders

Training:
Customer Service Practitioner Level 2 Apprenticeship Standard Day release at Middlesbrough College

Training Outcome:
Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available

Employer Description:
Car Land are a specialist used car dealer based in Stockton-on-tees. We are proud to offer you a first-class customer service and very competitive pricing. Our friendly staff will go the extra mile to guarantee that you receive the advice you need. This is the reason why many of our customers keep coming back to us.

Working Hours :
Monday - Friday, 9.00am - 5.00pm 30 minute lunch.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Patience