Cineworld Team Member Apprentice

You will support the cinema team on continuously driving sales, while supporting the cinema team in the smooth running of the cinema in line with policy and procedures.

You will be fully cross-trained, performing different duties at various times.

Staff functions include Box Office duties, Concessions duties, Floor duties, Bar duties and Projection duties with particular attention paid to customer service in all areas.

Key Responsibilities:

Passion for Customers:

Customer Service: Deliver excellent customer service by promptly and efficiently assisting customers, managing queues, and providing information about the cinema's services and film schedules Ticket Verification: Ensure that every customer entering the cinema has a valid ticket, including unlimited cardholders Complaint Resolution: Address customer complaints or queries immediately, referring to the appropriate person if needed Communication: Use clear and concise communication, especially when using radios, and adhere to cinema code words

Driving Sales:

Upselling: Utilize suggestive selling techniques to boost sales of tickets and retail products Marketing Promotions: Stay informed about current promotions and assist in their implementation Stock Management: Assist with stock takes, record wastage accurately, and ensure that products are well-presented and stocked following the FIFO process

Health & Safety:

Regulations Compliance: Adhere to Food Hygiene Regulations and Health & Safety Policies, using equipment correctly and reporting any issues to management Maintenance Monitoring: Assist in monitoring maintenance and repairs, and ensure all areas are opened and closed according to checklists Cleaning Duties: Undertake various cleaning activities, including auditoria, restrooms, and other areas as needed

Projection:

Support Projection Team: Work alongside the projection management team, assisting with tasks as directed

Benefits:

Flexible Benefits Package: Adaptable to your needs, including health support and cost-saving measures Free Movies: Enjoy complimentary cinema visits for you and a guest, along with discounts on food and drinks. Additional Perks: 28 days holiday, contributory pension scheme, cashback healthcare plan, eye care scheme, retail incentives, and in-house competitions

At Cineworld, you will be working towards a Customer Service Practitioner Level 2 Apprenticeship standard over the course of 15 Months.

Training:

Customer Service Practitioner Apprenticeship L2 including Functional Skills in maths and English

Training Outcome:

Ongoing learning and development opportunities!

Employer Description:
Cineworld Group plc was founded in 1995 and is now one of the leading cinema groups in Europe. Originally a private company, it re-registered as a public company in May 2006 and listed on the London Stock Exchange in May 2007. Currently, Cineworld Group plc is the only quoted UK cinema business. Cineworld's acquisition of Regal Entertainment Group has created the second largest cinema business in the world (by number of screens). Cineworld currently operates in the UK, Ireland, Poland, the Czec

Working Hours :
Mon to Sun, shift work. Exact shift to be confirmed.

Skills:
Team Working,Organisation Skills