Facilities Administration Apprentice

This role in Facilities offers a range of responsibilities in a fast-paced environment where scheduled tasks can readily change at short notice to meet demand. It also offers a range of exposure across the organisation. You’ll be working closely with the Facilities Engineer, ensuring all day-to-day facilities focused tasks and requirements are scheduled, prioritised and completed.

 
Working at The Cambridge and engaging with your Business Administration studies will enable you to gain the essential skills required to plan, implement and evaluate admin activities, and upon successful completion, you will be a Level 3 Business Administrator with valuable experience of working within financial services.

·       Everyday admin tasks, emails, invoicing & data entry

·       Collaborating with the Facilities Engineer to organise, prioritise & schedule the work for the week/day ahead

·       Planning regular site inspection and maintenance

·       Liaising with the Facilities Engineer and 3rd party contractors

·       Dealing with internal adhoc service calls

·       Signposting our internal customers and managing expectations

·       Respond to help desk requests from all Society Locations and Team Members. Prioritise workload and tasks alongside the Facilities Engineer to ensure the service provided is always excellent

·       Deal with all incoming post and distribute to relevant teams. Process outgoing post

·       Keep track of the Society’s stationery expenditure and report to the Facilities Manager on bi-monthly basis

·       Maintain the Society’s training matrix to make sure all team members are up to date with all Facilities based training including Health & Safety requirements

·       Schedule all planned preventative maintenance visits. Forward plan tasks to ensure key services are maintained in line with contracts, agreements, and service level commitments

·       Take day to day responsibility for all matters relating to Facilities admin including ensuring all invoices are processed and submitted for payment in a timely manner

·       Respond to helpdesk request and action in the absence of facilities team members, this may include visiting branches and other locations to support with minor manual handling request

·       Support the Facilities Manager to ensure the HO building and all branches meet Health & Safety requirements and that facilities comply with all applicable legislation

Training:

L3 Business Administration, via work mentor and Cambridge Regional College.

The Level 3 Business Administrator qualification is for individuals working within a business administration environment. The role of a business administrator is to deliver high quality products and services to the customers of their organisation.

 
The qualification is an opportunity for you to develop understanding of and skills in a wide range of administrative activities such as information management, event co-ordination and implementing procedures and systems.

Training Outcome:

Subject to successful completion of the apprenticeship we will work with the apprentice to continue their development within Facilities and encourage further growth within the role.

Employer Description:
The Cambridge is an independent, mutual society which has been integral to the community since 1850. We provide funding for people buying their own homes and are a trusted home for people in a position to save. It is the 13th largest in the UK based on total assets of more than £1.9 billion at Dec 2023. It is a member of the Building Societies Association. We will be celebrating our 175-Year anniversary.

Working Hours :
Monday to Friday, 8:45am – 5pm, with 1 hour lunch, (36.25 hours per week)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience