IT Support Engineer Apprentice

Duties:

Provide basic technical support, including password resets and solving simple IT issues with a view to increase knowledge, skills and the ability to pick up more complex issues Serve as the initial point of contact for all IT-related issues and queries, including escalations. Pickup work from our ITSM tool Assist with early morning daily system checks to ensure all major services are available Shadow the IT Engineers when the major incident process needs invoking if a key service is unavailable. Ensure consistency by following the call handling procedure Track and monitor issues to ensure timely resolution and keep users informed of progress Perform basic hardware and software support for desktop setups, printers, and peripherals Install and configure software, ensuring compliance with organisational policies Provide remote support to colleagues On-site support shadowing IT Support engineers Take part in processing joiners, movers and leavers ensuring all elements of the process are adhered to

 

Responsibilities:

Learn all aspects of how technology is utilised at Migrant Help Escalate aged incidents to the IT Support engineers and be included in 3rd party communications Document solutions for common problems and contribute to the IT knowledge base Keep the knowledge base up to date and ensure that only accurate information is added Draft user guides for new tools, systems or ways of working to help colleagues across the organisation Assist in the rollout of new software and hardware, including system upgrades and patches when necessary Update asset registers for hardware and software inventories Comply with data protection and cybersecurity policies as set out by the organisation

Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard You will also receive full training and support from the Just IT
Apprenticeship team to increase your skills Your training will include gaining a Level 3 IT qualifications

Training Outcome:
Tech and digital professionals earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career

Employer Description:
Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to reach their full potential. We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals.

Working Hours :
Monday - Friday, 9.00am - 5:30pm. Shifts TBC

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Motivated,Positive attitude,Hard-working,Passion for ICT