Business Administrator Apprentice

The Department:

The Operations Department is split into a number of teams. The department provides a one stop, second-to-none claims handling service from first notification of loss (FNOL), ongoing mobility, repair management via excellent customer service. 

The purpose of the role:

The main purpose of this role is to be a support within one of the claims handling teams in the Operations department. You will develop skills to enable the claims handling process through the use of phone, email and our bespoke claims handling system.

You will learn and deliver high levels of customer service ensuring a quality service is provided to all.

Keeping the data within the systems up to date and accurate will be important as well as using phone, email and letters to communicate to clients in accordance with agreed standards.

Key Accountabilities:

To develop knowledge through training and learning from others to enable efficient, accurate and confident processing of new claims or files on behalf of our business partners and suppliers Learning to confidently and efficiently represent the initial interface between the customer and the company Developing skills to action all inbound and outbound communications ensuring that all items are logged correctly to the relevant cases within your team Gradually liaising with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims process To deliver excellent customer service at all times Achieve monthly KPI targets as communicated by the Team Leader/Manager Consistently promote the vision and values of the company through the provision of the highest level of customer service To ensure personal compliance with the S&G policies and procedures

Full training will be given in order to complete the above duties to the best of your ability.

Boom Training and S&G Response will provide ongoing support and guidance to guide you through your business qualification.

Training:
Business Administrator Level 3 Apprenticeship Standard

Training Outcome:
The apprentice will be offered a full-time permanent position upon successful completion of the apprenticeship if the business requires

Employer Description:
Accident Claims Management Company We manage car accident claims on behalf of the customer, broker and insurer

Working Hours :
Monday - Friday, 9.00am - 5.30pm. Including one hour unpaid lunch break. This will be all office based.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Number skills,Team working,Resiliance