ICT Technician apprentice

Customer service focused with an excellent telephone manner. • A demonstrable ability to follow processes and build a reassuring rapport with customers. The ability to remain calm and composed when dealing with a difficult customer to establish confidence whilst an issue is resolved. To quickly gather the right information from the customer, analyze the issue, and take appropriate and timely action. Target focused, and able to keep on top of all tasks and escalations whilst always assuring excellent customer service. • Accurate numeracy, written, and data entry skills. An analytical and methodical problem solver. Be adaptable to change in processes. An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written.

Training:
Training will take place online with Remit Training every month who will go over every module month by month. You will be completing your L3 ICT Technician Apprenticeship via Remit Training. Learning will be delivered to you virtually via blended learning model.

Training Outcome:
You could be offered a permanent position after completion of the apprenticeship

Employer Description:
Founded in 2007, Citytalk are specialists in telecoms, internet access, IT solutions, Security systems and gas & electric services. Whatever the solution you can be sure you’ve made the right decision!

Working Hours :
Monday - Friday, shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Problem solving skills,Number skills,Analytical skills,Team working,Initiative,Microsoft word,excel