IT Apprenticeship

Responding to incoming support tickets on the help desk, assisting customers and internal staff with IT issues.

Providing first-line support and escalating complex issues when needed.

Assembling and disassembling computer equipment to meet specific requirements.

Setting up and configuring software, including device installations and software packages.

Utilising troubleshooting tools like Command Prompt (CMD), PowerShell, and SSH to diagnose and resolve technical problems.

Using basic scripting tools like PowerShell, CMD, and CLI to automate and streamline tasks.

 

Training:

Working towards Level 3 Information communications technician apprenticeship standard. As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

Training Outcome:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.

 

Employer Description:
At Remedian IT, we are not just a company; we are a community of passionate professionals dedicated to providing exceptional server support services. If you are looking for a rewarding career in the IT industry, joining our support team can be your gateway to success.

Working Hours :
Monday – Friday 9am-5pm

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Willingness to learn