Customer Service Administrator Apprentice

PETA Ltd are proud to be working with Elliotts, a leading builders’ merchant, to recruit a Customer Service Administrator Apprentice. The Customer Service Administrator Apprentice will be at the heart of our business and based in one of our local branches. From here you will learn everything there is to know about how a successful merchant branch and kitchen & bathroom showroom is run. You will also be exposed to other divisions and areas of our business throughout your apprenticeship to help with your all-round development. 

The Customer Service Administrator Apprentice will be responsible for the following duties: 

Learning about the products and services that we offer to our customers   Communicating with customers both face to face, via the phone and by email  Assisting with invoicing and other administrative tasks   Accurately taking messages and responding  Supporting accurate stock control   Working closely with various departments and offering support to other branches  Supporting the branch in adhering to Health & Safety regulations  Assisting with pricing and quoting on a range of materials and services  Using various IT platforms such as Microsoft Outlook, Word and Excel as well as an internal system (IntactIQ) to input data and look up products to order via online catalogues

Training:
Level 3 Business Administrator Apprenticeship Standard You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham You will be supported every 6 weeks with visits from your PETA Learning & Development Coach

Training Outcome:
Elliotts love to invest in their staff; if the Customer Service Administrator Apprentice does well in branch, then there will be the chance to gain a permanent contract and career progression
 

Employer Description:
Here at Elliotts, we’re clearly doing something right…. We’ve been around for 178 years, helping our customers build. Our customers continue to choose us because we can supply anything they need to build a house. Elliotts place high value on their staff as they are one of the key factors that have made and continue to make the company as successful as it is.

Working Hours :
Monday - Friday, 08:00 - 17.00

Skills:
IT skills,Team working,Initiative,Strong verbal communication,Strong written communication,Accurate numeracy skills,Understand measurements,Solution orientated,Good problem solving skills,Friendly and personable,Positive approach to learning,Positive approach to work,Drive and passion to succeed,Highly organised,Strong attention to detail,Good sense of responsibility,Strong work ethic