Customer Service Practitioner Apprenticeship

The successful candidate will assist the team in various administration tasks - which may include accessing information, planning meetings, taking minutes and organise diary appointments. They will provide a range of duties to which involve utilising ad hoc Trust and Microsoft systems General administrative and clerical support Answering the telephone and dealing with queries and direct calls Preparing and updating files in a provided format and entering data in IT based system Tracking tasks to agreed timescales Prepare letters and emails as directed Receive and sort mail and deliveries Schedule appointments and minute meetings Provide reception area duties Recording and monitoring data General duties will include typing of correspondence, reports, spreadsheets, memos, emails, diary management, placing orders as required for stationery or equipment Communicating in a team in the interest of helping customers efficiently

Training:
Level 2 Customer Service Practitioner Apprenticeship Standard All training will be delivered in the workplace

Training Outcome:

The opportunity to secure a role within Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust on successful completion of the apprenticeship for the right candidate.

Employer Description:
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust is one of the largest mental health and disability Trusts in England employing more than 7,000 staff, serving a population of approximately 1.7 million, providing services across an area totalling 4,800 square miles. It works from over 70 sites across Cumbria, Northumberland, Newcastle, North Tyneside, Gateshead, South Tyneside and Sunderland. It also has a number of regional and national specialist services. The Trust works from more than 70 sites across Cumbria, Northumberland, Newcastle, North Tyneside, Gateshead, South Tyneside and Sunderland. We also run a number of regional and national specialist services. Along with partners, we deliver support to people in their own homes, and from community and hospital-based premises. We have more than 8,000 people working for us and a budget of over £500 million. The services we provide are divided into four sections, which are organised geographically into “locality care groups”. These are known as North, Central, South and Cumbria.

Working Hours :
Monday to Friday 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Initiative,Non judgemental,Patience