IT Apprenticeship

Actioning assigned support tickets and responding to inbound customer queries Logging and analysing call content to identify common trends and underlying problems Performing diagnostics using external and internal back-end systems Liaising with internal departments to resolve technical issues Configuring hardware based on default settings and customer requirements

Training:
Information Communications Technician Level 3 Apprenticeship Standard

Training Outcome:
Possible full-time position with the business and progression onto a Level 4 programme

Employer Description:
At Exa, they don’t just connect businesses to the internet; they innovate and shape the digital future. As an employee, you’ll benefit from their commitment to continuous learning, teamwork, and customer focus, all while working in a supportive and rewarding atmosphere.

Working Hours :
Monday - Friday, shifts between 8.00am - 6.00pm

Skills:
Communication skills,IT skills,Organisation skills,Problem solving skills,Administrative skills,Team working