Contact Management Centre Officer - Apprenticeship

Handling emergency and non-emergency calls. You will have to be able to remain calm whilst taking control of a call and getting as much information as possible by asking the right questions and recording that information so it is relayed to the officers responding. Crime Recording – using our systems to take reports of crime and making sure everything is recorded according to guidelines. Working with partner agencies to record other incidents in which the Police play a role. Signposting members of public to more appropriate agencies when it is not a matter dealt with by Police. Dealing with requests/queries via online platforms

Training:

The apprenticeship takes approximately 18 months to achieve. Once completed, you will receive a level 3 apprenticeship in emergency service contact handling.

During the apprenticeship you will receive structured on and off-the-job development, which will include classroom training and personalised tutoring, to develop your competence in responding to emergency and non-emergency calls.

The on and off-the-job development includes the use of communication systems and software, communication skills, risk assessment and decision-making, and technical knowledge and understanding of incidents relevant to policing.

The development is predominately delivered in blocks of learning. The first 5 weeks of training will most likely be based at Kidlington (HQ North or South). After that, it will be at the location you are applying for.

Training Outcome:

Progression opportunities include:

Those within the department and control room, such as becoming a supervisor or/and operational manager Becoming a Police Officer Applying for internal roles within Thames Valley Police

 

Employer Description:
Preventing and thoroughly investigating crime, supporting victims and bringing offenders to justice. This commitment can’t be achieved by any one person alone; it relies upon a team of over 8,000 staff, officers and volunteers, working alongside partner agencies and the public. Together, we aim to build stronger, more resilient communities, providing a modern police force which meets the needs of the public we serve. Exciting challenges lie ahead – new digital technologies and ways of working are transforming the way we protect our communities. To ensure we deliver a high-quality service, we require the very best talent to be a part of the TVP family. This is your opportunity to take on a role with pride and confidence, inspiring change in our communities. It’s a unique and rewarding career. A career worth living.

Working Hours :
6 on 4 off. 2 earlies ranging from 07:00 to 17:00. 2 lates ranging from 10:00 to 02:00 (Sun-Thurs) or 03:00 (Fri & Sat). 2 Nights ranging from 21:00 to 07:00.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Non judgemental,Patience