Apprentice Contact Centre Agent

Key Tasks/Accountabilities:

To promote and sell to members all the Clubs services relating to Membership, UK Sites and potentially Caravan Cover or Travel, ensuring compliance with all standards Handle member and non-member enquiries Resolve complaints to the required standards To undertake, as required, ongoing learning activity to develop product knowledge across the full range of products to meet operational requirements To provide a high level of customer service and product information to our members and potential members, in accordance with the Club’s standards and strategic goals, processing and escalating calls as necessary to ensure first-time resolution wherever possible To assist other sections of the department and represent the Club at outside events as required

Training:

To undertake the completion of the Level 2, Customer Service Practitioner apprenticeship programme (minimum 12-months, plus a 3-month End Placement Assessment - EPA).

The apprenticeship training will be provided through online learning.
Training and development will take place in the workplace.

In conjunction with business requirements, to undergo training and comply with current and ongoing FCA regulatory requirements.

Training Outcome:

Potential for permanent position.

Employer Description:
At the Caravan and Motorhome Club, we aim to share our passion for enjoying the great outdoors by providing an unrivalled choice of quality places to stay, at locations world-wide. We provide over one million members with access to nearly 2,700 locations in the UK and Europe, as well as giving them access to our vast knowledge and expertise in how to make the most of caravanning and motorhoming as a leisure pastime. Our offices are based in East Grinstead, West Sussex

Working Hours :
Monday to Friday 9am to 5pm, including a 1-hour lunch break (unpaid) and 2 x 15-minute breaks.

Skills:
Communication skills,IT skills,Customer care skills,Adaptable,Knowledge of Google suite,A Level educated