Medical Receptionist & Business Apprentice

We expect the candidate to become a fully integrated member of the practice team, providing outstanding customer service to our patients. They should uphold a professional standard at all times, ensuring that the patients needs are met in line with organisational policies.

Due to the sensitive nature of the information the candidate will be handling they will need to have an understanding of confidentiality and safeguarding procedures. Full training will be given.

Manage the practice appointment system, including booking, rescheduling and cancelling patient appointments. Manage requests for home visits. Signposting patients to appropriate services. Be a point of contact for new patients wishing to register with the practice. Providing them with the relevant practice information. Communicating effectively with patients, colleagues and external providers via telephone, email and in person. Using the telephone to manage and resolve enquiries, transferring calls to the relevant colleagues where necessary. Accurately entering data into the patients’ medical record. Scanning patient related documentation into the medical record. Process prescription requests within the practice’s timeframe. Monitor the practices generic email account. Retrieve and store medical records as required. Assisting with the processing of subject access requests and deductions. Receiving documentation and specimens at the reception desk ensuring they are correctly labelled. Assisting colleagues with opening and closing procedures of the practice.

Full training will be given in order to complete the above duties to the best of your ability. Boom Training and Atherley House Surgery will provide ongoing guidance and support throughout the apprenticeship.

Training Outcome:
Following the successful completion of the apprenticeship we hope to be able to offer the apprentice a permanent position within the practice, however this will be subject to there being a vacancy.

Employer Description:
We are a GP surgery providing healthcare services to the local community of Shirley. We hold a patient list size of 5600 patients and have a warm and welcoming team environment. We pride ourselves on operating a more traditional style model of General Practice enabling us to provide a more personalised service to our patients.

Working Hours :
Monday – 10:00-18:30 Tuesday – 08:30-18:30 Wednesday – 08:30-13:00 Thursday – DAY OFF Friday – 08:30-18:30 4 days a week, 30 hours per week 1 hour unpaid lunch break will be included on Monday, Tuesday & Friday.

Skills:
Communication skills,IT skills,Customer care skills,Team working