Apprentice - Customer Relations

Role Summary:
 
The customer relations department is here to resolve all customer complaints satisfactorily, ensuring that the customers continue to have a positive opinion of Hays Travel. We also aim to ensure that the customer will continue to book with Hays Travel and recommend us to others.
 
Key Responsibilities:

Handling complaints from clients across various company divisions. Recording, maintaining, and updating documentation related to complaints in compliance with GDPR. Keeping clients informed about the progress of their complaints through both verbal and written communication. Coordinating with Tour Operators regarding complaints and queries in line with ABTA’s Code of Conduct. Ensuring timely receipt of documentation from relevant parties. Liaising with ABTA and Legal Representatives. Generating relevant reports for management. Adhering to Customer Excellence Standards.

Training:

Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.

You will work towards a Level 2 Customer Service Apprenticeship.

Training Outcome:

We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice.

Employer Description:
Our head office is home to over 500 employees and is the hub of our activity.

Working Hours :
Days and shifts are to be confirmed.

Skills:
Communication skills,Passion for Travel industry