Apprentice - VISTA Customer Relations

Role Summary:

The customer relations department is here to resolve all customer complaints satisfactorily ensuring that the customers continue to have a positive opinion of Hays Travel.  We also aim to ensure that the customer would continue to book with Hays Travel and recommend us to others

Key Responsibilities:

Dealing with written complaints from clients within various divisions within the company Ensuring documentation relating to complaints is recorded, maintained and up to date Keep clients informed of the progress of their complaint by both verbal and written communication Liaising with Suppliers regarding complaints and queries Ensuring we receive documentation within the given time-scales from the relevant parties involved Liaising with ABTA & Legal Representatives Producing relevant reports for management

Training:
Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job You will work towards a Level 2 Customer Service Apprenticeship

Training Outcome:
We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice

Employer Description:
Our head office is home to over 500 employees and is the hub of our activity.

Working Hours :
Days and shifts are to be confirmed.

Skills:
Communication skills,Passion for Travel industry