Medical Receptionist Apprentice

Maintaining and monitoring the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Read code data on EMIS Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patient’s healthcare records as necessary Manage all queries as necessary in an efficient manner including EMIS tasks and emails Complete and log the daily fridge temperature and monthly data logging on TeamNet Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested

Training:
Business Administrator Level 3 Apprenticeship Standard Functional Skills English and Maths if required It will involve a combination of on and off the job training in the workplace You will have monthly mentoring and guidance at work from a Craven College Learning & Development Advisor alongside monthly online sessions After 18 months you will be entered to undertake an End Point Assessment, to complete your Apprenticeship The End Point Assessment will comprise of a Project, a Knowledge Test, and a Presentation/Interview with the assessor More information on course content and assessment methods will be discussed at interview

Training Outcome:
Successful completion of this Apprenticeship can lead to a permanent full time position with the organisation

Employer Description:
The practice formed as a result of a merger in April 2011. There are two surgeries, a main surgery in Sleights and a branch surgery in Sandsend. Both of the surgeries carry on the traditions and philosophies of the two previous seperate practices which have been serving the area for many years. Although both of the practices have been around since the early days of the NHS, the current Churchfield Surgery was purpose built over 25 years ago while the branch surgery in Sandsend has been in operation for more than 30 years, however this has recently been redeveloped in 2016. The Practice is proud to serve Sleights and Sandsend as well as Whitby and its surrounding villages. Take a look at their website to find out more!

Working Hours :
Shifts to be confirmed on appointment. Hours will be between 8.00am - 6.00pm, Monday - Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience,Clear, polite telephone manner,Motivated,Sensitive and empathetic