Apprentice Receptionist and Computer Administrator

Under the direct supervision of the Practice Manager, working alongside other reception staff you will liase with patients, clients and visitors to the practice, hospitals and statutory organisations throughout the North Yorkshire and Humber areas

To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner To direct patients to the appropriate professional, known as signposting Answering general enquiries, explaining surgery procedures, making new and follow-up appointments and receiving requests for repeat prescriptions and signposting patients Receiving and recording requests for home visits Complete surgery lists and extract patient notes when required Filing and scanning of medical notes, letters, test results and other correspondence Registering of new patients on the computer system Opening and distribution of post Ensuring that the reception area is left tidy and ready for use by incoming colleagues, together with information about any unresolved or urgent matters Assisting the closing and securing of the building at the end of the working day Comply with all in-house and statutory Health & Safety procedures Attend training courses in-house and externally to develop expertise and further knowledge Attend practice meetings Any duty that may be properly deemed by the Practice Manager or Doctors to be part of the receptionist It is important that all members of staff are prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the practice. The Practice manager and Doctors reserve the right to re-distribute duties and functions amongst members of staff from time to time, and requests for such changes shall not be reasonably refused

Training:
Level 3 Business Administration - 4 days with the employer and day release at college Location: Quakers Lane Surgery, Quakers Lane, Richmond, DL10 4BB

Training Outcome:
A full-time position may be available upon successful completion of this apprenticeship.

Employer Description:
We are a forward-thinking patient-centred practice that prioritises exceptional patient care at the heart of all we do, promoting respect, dignity and understanding for all patients and staff

Working Hours :
Monday to Friday between 8am and 6pm including one day at Darlington College.

Skills:
Communication skills,IT skills,Attention to detail,Team working,Telephone manner,Work with diversity,Confidentiality,Quality of service,Accuracy,Motivated and enthusiastic,Committed to development,Flexible