London Region – Hybrid Working Negotiable Salary + Benefits
Our client is a full-service, face to face sales, professional fundraising agency running innovative, intelligent and creative campaigns for charities.
A dynamic new administrative support position is now available for a highly organised Licensing & Compliance Administrator. This dynamic and exciting role involves assisting the Licensing & Compliance Manager in helping to maintain our client’s high standards of customer service. This will include investigating, resolving and recording customer service complaints and positive referrals via the use of an internal CRM platform, the content on which you will manage. You will be part of the Compliance & Territory Dept and will assist with resolving queries from and communicating with various external stakeholders. You will be the first point of contact between clients and contractors with regards to compliance and field issues.
A background in fundraising is not essential but you must be able to demonstrate the ability to communicate effectively with external stakeholders and implement actions with may not always be agreed by all parties.
Full training across all other areas of the business will be provided to the successful applicant.
Key Responsibilities
Assisting the Licensing & Compliance Manager in the timely and successful investigation and resolution of various compliance issues - primarily (but not limited to) complaints from the public.
Undertaking administrative duties (including reporting) to ensure the smooth running of the Compliance and Territory Dept.
Sending notifications of field activity to local authorities and police forces
Assisting with the allocation of London territory to the Contractor teams
Helping to maintain positive and collaborative relationships with clients
Staying abreast of regulatory and best practice developments in the fundraising compliance sector
Developing strong relationships with the company’s subcontracted business partners to ensure mutual success of their and our businesses.
Skills & Experience
Experience of working effectively with external stakeholders
Strong communication skills
Demonstrable evidence of time management and organisation skills
A meticulous and thorough approach to completing tasks
Ability to remain calm under pressure and deliver on time
Maintaining a positive attitude and constructive communications when addressing issues that may sometimes be of a negative nature
Ability to ascertain what is practical and realistic in terms of compliance resolutions and improvements and communicate those accordingly.
Flexibility and adaptability are a must as decisions and plans can often change
Proficient in Microsoft Office packages with emphasis on Excel, Word, Outlook, Teams, PowerPoint
Dynamic personality, with the ability to effectively communicate with senior stakeholders
Forward and lateral thinker, able to suggest improvements to existing processes
Diplomacy in problem solving
A problem solver and “can do” attitude as issues will require solutions and/or a way forward from you
Ability and willingness to learn how to use AI to assist with problem solving and speeding up / automating processes including reporting
This is a wonderful opportunity for an effective multi-tasker to join an ambitious and supportive team in an integral role.
In addition to working within a highly supportive team, the successful applicant will enjoy an employee focussed benefits package and a competitive salary based on experience. Apply now!
