Global Operations Director

Global Operations Director – Fintech Location:- London, Hybrid Working, 3 days office, 2 Home. Salary:- to £90k + Bens Environment: - Global Operations, Technology, Networking, Managed Services, IP, Security, Wifi, Telephony/VOIP Services. Our client, a leading Global Managed Services company is looking to hire an Operations Director with experiences of managing Managed Services within Financial accounts. The Operations Director is responsible for leading a team of managed services and projects professionals who are dedicated to delivering a project or service to identified strategic accounts in finance. This is a Global role that includes improving efficiency, productivity and quality whilst delivering in line with budget requirements in a safe and fully compliant working environment, globally for financial strategic accounts. Day to Day Duties include: • Develop and implement the overall operational strategy in alignment with the strategic account goals and objectives. • Understand the unique operational needs and challenges of each account and develop customised operational strategies. • Foster deep relationships with Key customer stakeholders. • Meet and exceed financial / margin expectation deliverables at Account and Project level. • Identify opportunities for process improvement and efficiency enhancement. • Analyse existing processes and workflows to identify areas for optimisation. • Manage and allocate resources efficiently, including budgeting and resource planning. • Oversee inventory and supply chain management, ensuring timely availability of materials and resources. • Recruit, train, and manage a high-performing operational team focused on strategic account sales. • Set clear KPI’s and performance expectations for the team. • Provide coaching, guidance, and support to help team members achieve their goals. • Collaborate with cross-functional teams (e.g. operations – key accounts/tech accounts and sales) to align strategies and resources. • Develop and maintain quality management systems working with the Global Head of Operations the Operations Director – Strategic Accounts Tech and Operations Director – key accounts. • Ensure compliance with all relevant laws, regulations, and industry standards. • Implement and maintain safety protocols to create a secure working environment. • Manage relationships with suppliers and vendors to optimize costs and improve service quality. • Negotiate contracts and agreements to secure favourable terms. • Provide regular reports and updates to senior management on the performance of strategic accounts Finance. • Provide guidance and support to team members, ensuring they meet their individual and team targets. • Ensure accurate reporting. • Communicate client feedback and insights to relevant teams for continuous improvement. • Establish key metrics to measure the progress and impact of operational strategic accounts. • Provide Operational support for Managed Service/ Day 2 related activities within the Strategic Tech and Key and Transactional accounts. Experiences Required: • Proven experience in global operational leadership and delivery within both tech infrastructure projects and managed services. • Key relationships with strategic account “finance” customers. • Strong analytical and problem-solving skills, with the ability to think strategically and provide practical solutions. • Excellent leadership and people management abilities, with the capacity to influence and inspire cross-functional teams. • Exceptional communication and presentation skills, both written and verbal. • Strong business acumen and a deep understanding of organisational dynamics. • Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively. • Understanding and experience of the Managed Services industry. Apply now for full details. @mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology @mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business. For more information or a list of current vacancies, please see our web site at mecscomms.co.uk