Guest Services Manager - Luxury 5* Hotel, Berkshire

Guest Services Manager – Luxury 5* Hotel in Berkshire

Location:                    Berkshire

Salary:                        Up to £38,000 + Benefits

We have an exciting opportunity for a Guest Services Manager to join an exceptional Front Office team in a luxury 5* hotel set in the beautiful English countryside of Berkshire.

As the Guest Services Manager, it will be your responsibility to oversee and lead the Guest Relations team on a daily/nightly basis. You will oversee and be responsible for the customer management and day-to-day operations of the hotel.

Responsibilities

Ensure the smooth running of the guest services team on a daily basis.Welcome all guests to the hotel in conjunction to hotel and brand standards.Monitor guest experience feedback and resolve any client disputes and complaints.Assisting with enquiries both on email and on the phone.Anticipate guests’ needs and requests in an intuitive manner, ensuring a seamless service is delivered.

Requirements

Previous experience in Guest Relations / Front OfficeYou will be an engaging people focused manager- ability to lead and inspire your teams and build strong connectionsClear verbal/written communication proficiencyFlexible and adaptable approach with a can-do attitudeAbility to drive sales and cross sell