Apprentice - IT Support / Technician

Role Summary:

An exciting opportunity to join our IT department based in Sunderland.
 
Working in our busy IT department and supporting over 1000 sites nationally. The role involves supporting a wide aspect of ICT related issues both hands on via remote access, via remote management scripting software and over the telephone.

Key Responsibilities:

Troubleshooting and resolving everyday hardware/software problems, dealing with end user queries including but not limited to printing, firewall, software, hardware, LAN/WAN, DNS and  routing issues Supported rollout and management of new software and upgrades/patches Management of Active Directory Users & Computers & associated technologies The provision and monitoring of Antivirus protection and the removal of threats Email account management supporting Office 365, POP3, SMTP & IMAP protocols

Training:
Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job You will work towards a Level 2 Customer Service Apprenticeship

Training Outcome:
We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice

Employer Description:
Our head office is home to over 500 employees and is the hub of our activity.

Working Hours :
Days and shifts are to be confirmed.

Skills:
Communication skills,Passion for Travel industry