Apprentice - Retail Support

Role Summary

We have an exciting apprenticeship opportunity to become part of our fantastic Retail Support Team based in our Head Office in Sunderland.
 
The team is currently made up of 10 staff, who work closely together alongside the Retail Sales Director, in a fast paced environment, working to deadlines. The purpose of this role is to assist with the day to day operations of the Retail Sales division, providing effective support and advice, driving sales to ensure overall profitability is maximised.  This role will see you motivating the sales teams to ensure they remain focussed as well as liaising with a variety of Head Office departments in an attempt to resolve queries.

Key Responsibilities

Provide telephone and online support to the retail branches Liaising with Branch Managers and Retail Sales Managers Motivating the sales teams to ensure they remain focussed as well as liaising with a variety of Head Office departments in an attempt to resolve queries General ad hoc duties in line with department needs

Training:

Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.

You will work towards a Level 2 Customer Service Apprenticeship

Training Outcome:
We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice

Employer Description:
Our head office is home to over 500 employees and is the hub of our activity.

Working Hours :
Days and shifts are to be confirmed.

Skills:
Communication skills,Passion for Travel industry