Apprentice - Flights Assistant

Role Summary

An exciting opportunity to join our flights department based in our head office in Sunderland.
 
In this role, you will be responsible for providing a professional and expert service for any scheduled flight query as well as being part of a successful and friendly team who customises and provides flight itineraries to our customers. You will learn product knowledge and learn to provide excellent customer service to organise air travel arrangements via Galileo GDS. You will deal directly with our own agents, providing a support function to all our sales division who rely on our flights department. 

Key Responsibilities

Work on Galileo GDS system to create tailor-made flight itineraries via calls, and emails Display excellent airline product knowledge Offer expertise, advice and knowledge to our customers regarding airlines and routings. Pricing and confirming airline air passes and Round the World alliance tickets. Ensure our customers have a “one stop” solution with their enquiries Ensure airline ticket deadline are adhered to in accordance with airline contracts and fare rules Action all aspects of amendments when requested accurately prior to tickets being issued. Support our customers with system support and guidance Ensure the Customer Excellence process and procedures are followed at all times.

Training:

Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.

You will work towards a Level 2 Customer Service Apprenticeship

Training Outcome:
We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice.

Employer Description:
Our head office is home to over 500 employees and is the hub of our activity.

Working Hours :
Days and shifts are to be confirmed.

Skills:
Communication skills,Passion for Travel industry