Customer Service Advisor Apprentice - Leeds

Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer On completion of the job, collect payment from the customer paying particular attention to banking/ security arrangements and the payment of excesses on certain insurance policies Handling all relevant administration

Training:
You will achieve a Customer Service level 2 qualification The apprentice will do their training in house with the skills coach This will take place once every 28 days There is no college involved, so no block release is required

Training Outcome:
The potential to work further up in the service department. This could involve becoming an area service manager

Employer Description:
Welcome to D. M. Keith. Owned and run by our family for 60 years, we have a reputation for friendly, personal service and great value. With thirteen sites across Yorkshire & Lincolnshire, we’re one of the UK’s largest Škoda retailers and hold the widest stock of new and approved used Škoda. Together with our SEAT, CUPRA, Honda, Ford, Ford Pro, Kia & most recently BYD dealerships. We have a huge range of models available immediately, with specialists in both business sales and Motability. So whether you’re looking to buy a new or used vehicle, book a service or buy parts, we look forward to welcoming you into the Keith family soon!

Working Hours :
Monday - Friday, 09:00 - 17:00. Weekend work may be included.

Skills:
None of the above